The XM for Business service is managed by PlayNetwork, Inc. on behalf of XM Satellite Radio. PlayNetwork, Inc. — a global leader in providing signature media experiences for businesses — provides branded video (digital signage), audio (music and messaging), promotional media, quality audio/video systems, and professional services that deliver compelling experiences for retail, hospitality, health and fitness, retail banking and other businesses.

More information is available at http://www.playnetwork.com

A consumer account is established when customers listen to XM programming for personal use in their home or vehicle. In commercial or business settings, such as doctor's offices, dentist's offices, restaurant/bars, retail stores, hair salons, malls, etc. many customers and/or employees are listening to XM programming as background music. Using background music to entertain your customers, guests, and employees in a commercial setting is considered a public performance of the music. Such ‘performances’ in business settings require a commercial license be obtained to pay royalty obligations to the artists and the record labels that represent them.

Additional Information on Commercial Music Licensing:

Better Business Bureau Article
ASCAP
BMI
SESAC
Sound Exchange

With an XM for Business service package, PlayNetwork, Inc. reports and pays all required fees to ASCAP, BMI, SESAC, and Sound Exchange for your business. There are no additional fees that you are required to pay unless you operate an establishment that charges an admission or membership fee (e.g. a theme park, skating rink, dance club, health club, etc.) or use music sources other than XM (e.g. CDs, DJs, live music or terrestrial radio, etc.), in which case you are responsible for payment of any copyright royalties to ASCAP, BMI, SESAC, and Sound Exchange etc. or for any sound recordings.

Please contact Customer Service at 1-866-596-7040 or customerservice@xm4biz.com for further details on licensing coverage.

If you are using XM Satellite Radio service as background music or as music on hold in a physical place of business that would require music licensing such as a doctor's office, dentist's office, restaurant/bar, retail store, hair salon, mall, etc. – yes. Please contact us to establish your business account.

Music licensing is not required in business vehicles, so a consumer or fleet account may be established in those cases, even if the account is in a business name. XM Weather Services are also not considered ‘business’ accounts.

If you would like to use XM Satellite Radio in your home or car (personal or business), please call XM's Consumer Services line at 1-800-XM-RADIO (967-2346) or visit www.xmradio.com. If you would like to use XM Satellite Radio’s weather service in your boat, airplane, or other craft, please contact XM Weather Services at 1-800-985-9200.

XM for Business service powered by PlayNetwork is only available in the contiguous United States (e.g. ‘Lower 48’).

XM currently offers over 170 digital channels that include 69 commercial free music channels. See the Full Channel Listing.

Current Channel Lineup (PDF)

*Please note that The Best of Sirius package and XM Radio Online service/channels are not available with XM for Business service.

XM offers news, sports, talk and other audio entertainment. Visit the Full Channel Listing to explore all of our content.

Current Channel Lineup (PDF)

*Please note that The Best of Sirius package and XM Radio Online service/channels are not available with XM for Business service.

Yes. During the last quarter of the year, several channels offering different types of holiday music are available at no extra cost. Visit the Holiday Channels page for the most current holiday programming updates.

Yes. The default package for XM for Business accounts will not include ‘XL’ (explicit language) channels. If you do not want these channels blocked, or if you would like to block additional channels, all you need to do is call the XM for Business listener care toll free number (1-888-XM4-BUSI) and speak with a representative. Up to 40 channels may be blocked in addition to the ‘No XL’ package.

Current Channel Lineup (PDF)

*Please note that The Best of Sirius package and XM Radio Online service/channels are not available with XM for Business service.

Additionally, some XM units have blocking features built directly into the equipment options so that you may set these restrictions at your own discretion. Learn more on our Gear & Channel Lineup page.

Yes. Some commercial-grade XM Radios allow for day-parting. Learn more on our Gear & Channel Lineup page.

You need an XM satellite receiver with the accessories for business use. There are many equipment options available. You can view the available receivers and accessories here. You can also contact us directly to help determine the best hardware option for your business.

You can purchase equipment directly from XM for Business -- contact us today!

You may use existing XM equipment to establish your XM for Business account. Please follow the activation instructions on the Activate Radio page. If your XM radio is currently active on a consumer account with XM Satellite Radio, please call XM’s cancellations department at 1-800-998-7900 and disconnect your service first, then call XM for Business at 1-866-596-7040 to establish your business account.

XM for Business/PlayNetwork and XM Satellite Radio are completely separate entities, so accounts cannot be transferred from one to the other without being cancelled and reactivated. As long as XM for Business is contacted immediately following cancellation, there will only be a brief interruption in service (if any).

No. Although XM Satellite Radio and SIRIUS have combined some of their programming, the technology behind the satellite service is still very different. XM-branded receivers can only be activated on XM Satellite Radio and XM for Business service, and SIRIUS-branded receivers can only be activated on SIRIUS service.

No, not if you will be using the Direct TV equipment. XM service through Direct TV can only be activated by calling 1-800-DIRECT-TV.

If you have a standalone XM receiver, we will be happy to activate it for you.

No. Please contact XM Satellite Radio’s demo department at 1-800-852-9696.

If you would like to become an XM dealer, please complete XM's Retailer Application

If you are an auto dealer, please visit XM’s Auto Dealer Resource Center

All XM receivers are designed to work with existing sound systems. If you do not have a sound system and desire to purchase these components, please contact our sales department at 1-866-596-7044 or sales@xm4biz.com.

The included 2.5" x 3" clamshell antenna can be mounted inside any southern-facing window or skylight with a clear, unobstructed view of the southern sky. The satellite signal will also penetrate some wooden roofs and XM has an extensive network of terrestrial repeaters in most cities, so other locations inside your business may work as well for the supplied antenna. Outdoor mounting of this consumer-grade antenna is not recommended.

In some cases, upgrading to an outdoor commercial-grade antenna may be required to ensure clearer and more consistent signal. More details regarding this optional antenna can be found here.

In the cases where an outdoor antenna is required, the low-profile, weather-proof unit can be easily mounted on an external wall with the antenna pointed in a general southern-facing direction with a clear view of the sky. Roof mounting is generally not required; however, if roof mounting is required, please obtain the necessary permissions for installing equipment on the outer premises of your business.

More details regarding this optional antenna can be found here.

No. Unlike other satellite services and music services you may be familiar with, XM's unique satellite technology is not subject to any kind of weather-related outages.

Note: Both indoor and outdoor antennas may require occasional re-aiming, especially if moved from their original location and/or if there is not an unobstructed view of the southern sky.

Check out the easy troubleshooting steps on our Activate Radio page.

If you need further assistance, please contact XM for Business Listener Care at 1-866-596-7040.

Yes. There is no additional charge to connect XM to your existing MOH equipment.

We would love to hear from you to find out what we can do to meet your specific business music needs. Please contact us for support.

We have several attractive options and pricing plans that are tailored to meet your specific business music needs. Please contact us for a quote.

After the first radio at a location, the XM for Business service for subsequent radios at the SAME business address are $12.99 per month each.

Yes. The fee is $14.95 per radio activated.

All XM for Business accounts are billed on the first of each month. Billing cycles may be set at quarterly, semi-annual, or annual. If we can accommodate your business by billing you in specific months (i.e. to align with a fiscal year, etc.), please let us know when setting up your account.

XM for Business accepts Visa, MasterCard, and American Express cards as acceptable forms of payment. If you will be activating more than 10 radios, please contact us to discuss other payment options.

Yes, XM for Business requires that you agree with the terms and conditions of the Subscriber Agreement. A copy of the Subscriber Agreement is available is available here.

All invoices are due upon receipt. Past-due notices are sent at 31 days. If payment in full is not received by the 50th day, the XM service will be disconnected. If service is disconnected, payment in full of past-due balance, activation fee(s), and credit card payment will be required to reactivate service. Pricing will be set at current XM for Business rates.

If you represent a hospital, school, government, or other tax exempt agency, please submit your STATE tax exempt form when setting up your XM for Business account.

If you would like to cancel your XM for Business account for any reason, please call Customer Service at 1-866-596-7040. Written notice may also be faxed to 1-866-594-1752 or emailed to customerservice@xm4biz.com. The account will be invoiced until formal cancellation is requested, so please be sure to contact us if your radio is not working or you sell your business etc. Please be aware that you may be subject to a cancellation fee.

More information regarding cancellation can be found in Section 3 of the Subscriber Agreement.

XM SATELLITE RADIO (NON-BUSINESS ACCOUNTS)

• www.xmradio.com
• XM Consumer Accounts (Tier 1) – 1-800-XM-RADIO (967-2346)
• XM Fleet/Aviation/Weather (Tier 2) – 1-800-985-9200
• XM Existing Demo Accounts (Retail & Auto) – 1-800-852-9696
• XM Cancellations – 1-800-998-7900
• XM Collections- 1-800-335-6800
• XM Order Services – 1-866-SHOP-XM1 (746-7961)
• XM Corporate – 202-380-4000
• XM Canada – 1-877-438-9677

OTHER CONTACT INFORMATION (XM SATELLITE RADIO & OTHERS)

• SIRIUS Satellite Radio – 1-888-539-7474
• Direct TV – 1-800-347-3288
• Become an XM Dealer
• XM Auto Dealer Website
• XM Music Submissions
• Advertise on XM
• Contact XM by Channel
• Careers at XM